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Home   »   Case Studies   »   How we helped build Citizen Centricity amongst Frontline Government Employees

How we helped build Citizen Centricity amongst Frontline Government Employees

  • Synopsis:

    A leading Multi-Lateral Agency that was partnering the Department of Personnel and Training (DoPT), to deploy a blended induction program for cutting edge government officers. Besides, familiarity with the rules and procedures and office processes there was a need for building behavioural skills with specific focus around citizen centricity. Given the huge numbers involved and that physical training is both expensive and time-consuming, it was sought to be reduced with a significant portion of training moved online.

    DoPT launched the Comprehensive Online Modified Modules for Induction Training (COMMIT) Program on digital platform to train B and C cadre officers of Govt. of India and the State Governments.

    We developed and deployed the entire blended solution for COMMIT on a Build-Operate- Transfer model. Over 80,000 officers participated in this program during 2019, after which the platform was moved to the Government servers and continues to train around half a million every year.

  • The Situation:

    Blended induction of Class B & C Officers of Government of India and State Governments with an objective to train half a million every year was required. This included the Design, Development, and Deployment of a Digital Platform, eLearning content, and capacity building of specific government officials to take it over and sustain.

  • The Solution:

    Design and Development of the Comprehensive Online Modified Modules for Induction Training (COMMIT) Program of Blended Induction of Class B & C Officers of Government of India and State Government.

    All eLearning modules were developed in consultation with the DoPT, Multi-Lateral Agency, and government Authorized Training Institutes (ATIs), by extracting contextual examples, scenarios, and the day-to-day experiences that typical cutting-edge government employees face. The Modules have been designed as highly interactive, yet simple to understand learning units that deliver structured learning outcomes. A comprehensive Learning Management System (LMS) and a portal to host and manage the learning modules, and online assessments online have been developed using open-source technologies. The program was taken live rapidly, within 6 weeks of project initiation as a result of excellent collaboration between all stakeholders. 28 hours of blended training was deployed with:

    • 20 hours of eLearning at level 2 Interactivity
    • 8 hours of face-to-face training delivered by Master Trainers at District Training Centre
    The Impact:

    80,000+ Government officials have undergone the COMMIT program in 2019. Half a million officials were expected to undergo the COMMIT program annually. This has been since moved to the Government’s iGoT Platform.