How we helped a National organization for AIDS control, build capacity in Supply Chain Management

Synopsis:

Health services need continuous capacity development especially in the area of supply
chain management as it is a critical element in delivering solutions to the needy. An efficient
supply chain management ensures the availability of the right resources.
An NGO working in the area of the AIDS was mandated to provide technical assistance for
the improvement of the supply of ARV drugs, testing kits, and other commodities under the
National AIDS Control Program (NACP). Continuous learning is critical for improvement in
supply chain management. An online learning platform was required to fulfill this need.
We built a complete learning management and eLearning content for capacity building in
the supply chain management.

The Situation:

The Supply Chain Management Project for HIV/AIDS Commodities under the National AIDS
Control Program (NACP) aims to strengthen the technical capacity various stakeholders to
design, manage and monitor supply chain for increased access of high-quality ARVs, testing
kits across India.
Given the huge number of staff involved in the program and their dispersal across the
country, an online platform was required with self-paced learning material targeted at health
functionaries (Medical Officers, Stores Officers, Pharmacists, Counsellors, Lab Technicians)
who are involved in the Supply Chain Management of HIV/AIDS drugs and commodities.

The Solution:

A customized Learning Management System (LMS) having interactive eLearning content
was deployed to cater to a large number of staff in a short period of time with interactive and
interesting, easy to learn, training content and messages. The self-learning course focuses
on the HIV-related supply chain. This also includes simulation of software and processes for
different roles of users.
• Our role was to design, develop, and host an appropriate Open-Source web (Moodle)
and mobile learning platform
• We developed innovative, creative, and interactive digital content for training on different
components of supply chain management in alignment with the Standard Operating
Procedures for Supply Chain Management.

The Impact:

The solution has gone live in 2022 and is too early to measure the impact but it is expected
to bring in efficiencies in the supply chain by reducing stock-outs and wastage due to expiry.