How we helped build Citizen Centricity amongst Frontline Government Employees

Synopsis:

A leading Multi-Lateral Agency that was partnering the Department of Personnel and
Training (DoPT), to deploy a blended induction program for cutting edge government officers.
Besides, familiarity with the rules and procedures and office processes there was a need
for building behavioural skills with specific focus around citizen centricity. Given the huge
numbers involved and that physical training is both expensive and time-consuming, it was
sought to be reduced with a significant portion of training moved online.
DoPT launched the Comprehensive Online Modified Modules for Induction Training (COMMIT)
Program on digital platform to train B and C cadre officers of Govt. of India and the State
Governments.
We developed and deployed the entire blended solution for COMMIT on a Build-Operate
Transfer model. Over 80,000 officers participated in this program during 2019, after which
the platform was moved to the Government servers and continues to train around half a
million every year.

The Situation:

Blended induction of Class B & C Officers of Government of India and State Governments
with an objective to train half a million every year was required. This included the Design,
Development, and Deployment of a Digital Platform, eLearning content, and capacity building
of specific government officials to take it over and sustain.

The Solution:

Design and Development of the Comprehensive Online Modified Modules for Induction
Training (COMMIT) Program of Blended Induction of Class B & C Officers of Government of
India and State Government.
All eLearning modules were developed in consultation with the DoPT, Multi-Lateral Agency,
and government Authorized Training Institutes (ATIs), by extracting contextual examples,
scenarios, and the day-to-day experiences that typical cutting-edge government employees
face. The Modules have been designed as highly interactive, yet simple to understand
learning units that deliver structured learning outcomes. A comprehensive Learning
Management System (LMS) and a portal to host and manage the learning modules, and
online assessments online have been developed using open-source technologies. The
program was taken live rapidly, within 6 weeks of project initiation as a result of excellent
collaboration between all stakeholders. 28 hours of blended training was deployed with:
• 20 hours of eLearning at level 2 Interactivity
• 8 hours of face-to-face training delivered by Master Trainers at District Training Centre

The Impact:

80,000+ Government officials have undergone the COMMIT program in 2019. Half a
million officials were expected to undergo the COMMIT program annually. This has been
since moved to the Government’s iGoT Platform.